Please note that KILROY Online Support & Ticket Change Services are closed during the Christmas Holidays from 24th of December to 28th December as well as during the New Year’s Holiday from 31st of December to 1st of January.
For urgent matters during Christmas and New Year’s we recommend you to contact your operating airline directly. If your flight is scheduled to depart during Christmas or New Year’s and you wish to change your ticket, please note that you must contact us before or on the 23rd of December at the latest. Alternatively, you can contact the operating airline
You can change the travel date on most tickets, and route changes are also often possible. Change of travel date or route is always dependent on availability.
We normally need your request minimum 72 hours before your original departure date. If you send your request during weekends the deadline is 96 hours prior to departure.
- Fill out the request form below for making either a date or a route change
- For the ticket change service KILROY will charge a fee of EUR 50. If we are not able to change your ticket, the amount will be transferred back to your account. Depending on the airline and conditions of the ticket you are holding, KILROY may have to collect an extra airline fee after receiving your request. We will inform you by mail if this is the case.
- If seats are available within the requested time frame, your ticket will be changed and your original KILROY reservation will be cancelled automatically. You will receive a confirmation by email, with your new booking. If seats are only available for an extra airline fee, we will ask for your acceptance and payment by email prior to making the change
IMPORTANT: THIS IS A REQUEST FOR A CHANGE - NOT THE ACTUAL CHANGE. UNTIL YOU HEAR FROM US YOUR EXISTING TICKET IS STILL VALID.